Shipping & Returns

Shipping

Handling time

• Orders placed before 3:00 pm CST on a business day ship the same day.
• Orders placed after 3:00 pm CST, or on weekends and holidays, ship the next business day.
• You get a tracking number by email as soon as your order ships.

Shipping options

Delivery times are business days and start the day your order ships. Shipping costs and any applicable fees are always shown at checkout before you pay.

Drones, batteries and large items

• Complete drones and packages ship fully insured by ground or freight, and may need a signature on delivery. We will contact you with tracking and delivery details.
• Lithium flight batteries are regulated for transport and ship by ground only, so overnight and air options are not available for them.
• Generators, charging stations and other heavy items may ship by freight. We will reach out if your order needs a special shipping method.

Local pickup

Choose local pickup at checkout and collect your order at 1802 SE Delaware Ave, Suite 110C, Ankeny, IA 50021. Please wait for our “ready for pickup” email before you come in.

Where we ship

We ship to all 50 U.S. states. For international orders, contact us for a shipping quote before ordering; international buyers are responsible for any customs duties and taxes.

Your shipping address

Please double-check your address at checkout. If you spot a mistake, contact us right away; we can change it as long as the order has not shipped. Packages refused at delivery or returned because of an incorrect address are refunded minus the shipping costs.

Returns

Changed your mind or ordered the wrong part? You can return most items within 30 days of delivery.

• The item must be unused, not installed and in the same condition you received it, with all included pieces and packaging.
• Unopened items: no restocking fee.
• Opened items: a 15% restocking fee applies.
• Return shipping for these returns is paid by the customer, and original shipping charges are not refunded.

Items that cannot be returned

• Parts that have been installed, flown, modified or damaged after delivery.
• Circuit boards, power distribution and avionics modules once removed from their packaging (unless they arrive defective, see below).
• Flight batteries that have been charged or used after delivery.
• Complete drones that have been flown after delivery.
• Special-order items and items marked as final sale.

Damaged, defective or wrong item

Every part and drone is inspected before it ships. If something still isn’t right, we make it right.

If a box arrives badly damaged, you can refuse the delivery and contact us right away. New items may also be covered by the manufacturer’s warranty; we are happy to help you with the claim.

How to return an item

1. Contact us first at sales@niicorp.com or (515) 400-5177 with your order number, the item and the reason for the return (add photos if it is damaged).
2. Get your return authorization. We reply with your return number and instructions, and a prepaid label if the return is our error.
3. Pack it securely, ideally in the original packaging, and write your return number on the box.
4. Ship it with a tracked service. Returns sent without a return number may not be accepted.

Refunds

• We inspect returned items within 2 business days of receiving them and email you when the refund is approved.
• Refunds go back to your original payment method. Please allow 5–10 business days for your bank to show it.
• If the return is due to our error, we refund the full amount, including shipping.

Cancelling an order

Contact us as soon as possible. We can cancel and fully refund any order that has not shipped yet. If we ever have to cancel an order, for example because an item sold out, you get a full refund.